FHM Online Gaming Services

FHM (“the Company”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of all users. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you access our website, applications, online games, products, content, and related services.

By accessing or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms and Conditions.

1. Acceptance of Terms

By accessing, visiting, or using any part of our website, applications, or services (“Services”), you agree to comply with and be legally bound by this Privacy Policy and all applicable Terms and Conditions.

If you do not agree with any part of these terms, you should discontinue using our Services immediately.

2. Changes to the Policy

We reserve the right to update or modify this Privacy Policy at any time to comply with applicable laws, regulations, operational requirements, or service improvements.

Any updates will be published on our official website. Continued use of the Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

3. Legal Use of Services

Users are responsible for ensuring that access to and use of our Services is permitted under the laws of their jurisdiction.

Some countries may restrict or prohibit online gaming services. By using our Services, you represent and warrant that your use of the Services is lawful in your jurisdiction.

4. Information We Collect

We may collect and store the following information:

4.1 Personal Information

• Full name
• Profile picture or profile URL
• User ID (such as Facebook ID, Google ID, or LINE ID)
• Public profile information connected through third-party platforms

4.2 Device and Usage Information

We may collect:

• Device type
• Operating system version
• Browser type
• IP address
• MAC address
• Advertising Identifier (IDFA)
• Referral and exit pages
• Website activity and game usage data
• Login dates and activity timestamps

This information is used for:

• Service improvement
• Security monitoring
• Fraud prevention
• Performance analysis
• Enhancing user experience

5. Surveys and Analytics

We may conduct surveys and collect statistical information to improve our products and services.

Survey results may be published only in aggregated or non-personally identifiable form unless explicit consent is obtained from the user.

6. Disclosure of Information

We do not sell or disclose personal information to third parties except:

• With user consent
• When required by law
• For fraud prevention or security purposes
• To comply with legal obligations or government requests

7. Account Registration

7.1 Minimum Age Requirement

All users must be at least 18 years old to register or participate in any gaming activities on our platform.

We reserve the right to request proof of age and identity verification documents at any time.

7.2 Accuracy of Information

Users must provide accurate, complete, and up-to-date registration information.

Failure to provide valid information may result in account suspension or termination.

7.3 Verification Rights

We reserve the right to conduct verification checks, including identity verification and other compliance procedures, as required by applicable laws and regulations.

Users agree to provide all requested information necessary for such verification processes.

8. Account Security

Users are solely responsible for maintaining the confidentiality of their account credentials, including usernames and passwords.

All activities conducted under a user’s account shall be deemed authorized by the account holder.

If you suspect unauthorized access to your account, you must immediately change your password and contact customer support.

9. Suspension and Termination

We reserve the right to suspend, restrict, or terminate any account at our sole discretion if:

• Fraudulent activity is suspected
• Illegal activity is detected
• The user violates our Terms and Conditions
• Required by law enforcement or regulatory authorities
• The integrity or security of the platform is at risk

Any outstanding obligations or unresolved transactions must be completed before account closure.

10. Service Availability

We strive to provide uninterrupted access to our Services; however, we do not guarantee that the website or services will always operate without interruption, delay, or technical errors.

We are not liable for:

• Internet connection issues
• Device malfunctions
• System interruptions
• Technical failures beyond our control

11. System Maintenance and Updates

From time to time, parts of the website or services may become temporarily unavailable due to maintenance, updates, or system improvements.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without prior notice.

12. Limitation of Liability

The Company shall not be liable for any indirect, incidental, consequential, or technical damages arising from:

• System errors
• Communication failures
• Service interruptions
• Technical malfunctions
• Unauthorized access

Game results and transaction records stored in our systems shall be deemed final and conclusive.

13. Modification or Deletion of Personal Information

Users may request to review, modify, or delete their personal information by contacting us at:

Email: [email protected]

We will respond to requests within 30 business days.

Please note that certain information, including transaction records and customer support records, may be retained for legal, accounting, security, and regulatory purposes.

14. Account Deletion

Users may delete their accounts through the game platform or official member services page.

Guest accounts or unverified accounts may be required to complete deletion directly through the game platform.

15. Contact Information

For any questions regarding this Privacy Policy, please contact:

Email: [email protected]